Why do you have a cancellation policy?
One of the most difficult parts of owning a small business, has been implementing policies and following through with them. For years, before I owned a salon I only did hair, and spent my day working on clients and was not the person to actually manage a salon. The business that I have created is small, detail oriented and personal, which means that there is only enough time for a small number of clients in the salon. Beautiful hair color takes time, and most of my clients spend several hours with us at the salon in order to walk out with a beautiful finished product.
I set aside a large duration of time especially for each client who books an appointment with me, as do the other 3-4 people who help with all of the details of their appointment including(but not limited to): Making the client coffee, checking her in to the salon, protecting her handbag with a clear plastic bag, smoothing her hair, keeping the salon tidy and fresh, possibly feeding a meter when time allows, passing us foils. preparing more color, cleansing her hair, glazing her hair, applying a treatment, blow drying or cutting her hair, checking her out, and booking the next appointment. My cancellation policy is this: To cancel an appointment, and avoid being charged a fee, a client needs to call 48 hours before the appointment to cancel. This means Tuesday at 11 am to cancel an 11 am appointment for Thursday. I realize that people have busy lives, but because I am setting aside a great deal of time to do each clients hair color, I would also need ample time to fill that appointment. When people call to cancel their appointments 2 hours before the appointment, my business suffers a loss, and there is no way for me to make it up. My staff is there and ready to work, but with no client. I may not be a doctor, but my time is valuable and limited. This is why I have a
Although I usually have a waiting list, unless the appointment becomes available with enough time for the client to prepare, it is usually close to impossible for an appointment to be filled.
Please know that if I charge you a cancellation fee (which is the price of the appointment) I am not trying to be mean, or unfair. I would always rather be coloring your hair, and using the time set aside for you….for you. This is my business, and in order to keep it open, and sustainable, I need to have a cancellation policy. For more information, or to book a consultation or appointment please call: 617.236.8100
Should I change my hair products according to the season?
Should I change my hair products according to the season? Everything changes when the seasons change. Temperature, humidity, sunset…..which means that your hair (and skin, but that’s another blog) changes as well. In the winter, your hair is exposed to more dry heat, less humidity and rapid temperature changes. This means that the products that you use must leave more moisture in your hair. A heavier conditioner, and richer styling aids may be in order to keep your tresses shiny and healthy. During the summer months your hair may still need extra moisture, and it may also require something to control frizz.
Kerestase Nectar Thermique
Your hair is unique, and will not necessarily need the same thing as someone else’s hair may, but there is a good chance that what you should use for product will change drastically according to the seasons. You wouldn’t wear a strapless sundress in Boston December through July, so why would you use the same product? For questions about product, and what you might need for your hair, please schedule a consultation at Megan Graham Beauty by calling us at: 617.236.8100.
How Often Should I Color My Hair?
Sticking to a maintenance schedule with your hair is important. Many times at the salon, I am asked the question: How often should I color my hair?
One of the things that I talk about and every consultation in the salon is how often someone will need to maintain their hair once they have explained to me what their goal hair color is. Some people are already very comfortable with the maintenance schedule, and are used to coming into the salon 4 to 6 week,s so there is not much that I need to explain to them, but I have also seen a fair number of clients who would like to choose an extremely high maintenance hair color and yet are unwilling to maintain their hair more than once or twice a year. This is not a recipe for success, and the client will likely be unhappy without proper maintenance.
Many times, when I am working to get a client to a specific haircolor if it is not close to their own color it could take three appointments to achieve. Once this haircolor has been achieved, if the client waits 3 to 4 times as long as I have suggested to maintain their hair they are basically back at square one. In order to get the hair back to the color that we would like it to b,e the amount of time and work that I do is much greater than what I usually do for maintenance. What this also means, is that each appointment will not be as effective as the client may want, and each appointment will be more expensive because it is more time-consuming, using more products and is a color conversion each time.
If for instance you have medium brown hair and wish to be a light cool blonde your maintenance in the salon will be every four weeks. If you wish to be a dark blonde with some light blond highlights you might be in the salon every 6 to 7 weeks. For my clients that wish to be extremely low maintenance, I might keep them almost the same base color perhaps changing it to a light brown with some medium blonde highlights that are very fine and it is possible that they could come see me every 3 to 4 months. The key to being happy with your hair color and having consistently beautiful hair color each and every time is to discuss a maintenance schedule and stick to it. When I have the client come in with 3 inches of roots and 12 inches of hair that is a completely different color it is impossible for me to make it just as beautiful as it would if she came in with 1 inch of roots.
Think of it like this. If you bought a car and you did not do the suggested oil changes for a year or so do you think your car would run as well? Even if you did a huge overhaul on it after that year, you may not get your car to run smoothly again. The same thing is true for your hair. I think I get a fair amount of compliments on my own hair color, and I am very steady about doing my hair color every seven weeks. It isn’t always convenient, and it can be expensive, but to maintain the look that I want I need to do regular maintenance. I’m more than happy to stretch out anyone’s color if that is what they’re looking for, but they may need to choose a slightly more subtle formula if they do not wish to maintain.
The last, and most important part of staying on a steady schedule to maintain your hair, is that you must (yes I mean must) book your maintainence appointments ahead of time, as you are finishing your appointment. We all have busy schedules. I understand that, and many clients feel that they are just too busy to prebook their appointment, so instead they wait to call the week that they need and done, only to find that there are no appointments available, or that they are not able to make it to the appointments that are. As much as I would like to take every client that wants to come in, there are only so many hours in my day, and there is no such thing as “squeezing someone in” I would need more hours in my day to do that. Your hair grows at basically the same rate all year long, and thus your maintainence is the same. Please plan accordingly for beautiful, healthy hair.
Just my thought of the day. to book a consultation or haircolor with me and to learn more about the sort of maintenance that you might need, please call: 617-236-8100 to reach my Newbury Street Hair Salon Megan Graham Beauty
The Secret To Natural Looking Hair Extensions
The secret to natural looking hair extensions
We’ve all seen it, hair extensions that are clearly hair extensions. You see a woman walking in front of you and you can see exactly where her real hair and her extensions begin. Let’s face it, for anyone who wears hair extensions you don’t want the world to know that this is not your hair.
Here are a few of my general rules for making hair extensions look natural:
1. Make sure the extension hair is a good match for your hair. If your hair is extremely fine, and coarse thick hair is being used for your extension, it will be obvious that this is not your hair. Also think about what might happen to the hair in humidity. If you have wavy hair I suggest that you wear a brand of hair extensions that has a slight wave to it, otherwise when the humidity hits, your curly hair will frizz up and your extensions will stay straight. This is a dead giveaway that you have extensions.
2. Grow your hair to a reasonable length so that the length of your hair will blend in with the length of the extensions. If your hair is extremely short and you want to wear very long extensions, it can and will look like you have a mullet. I know that is not what the client wants to hear, but it is the truth and better that you know it before you get hair extensions.
3. One thing that I often speak with clients about during consultation is the amount of hair that is needed to achieve the desired result. When I look at someone’s hair and decide on the amount of bundles of hair that they should wear to achieve the look that they want it is for one reason and one reason only. You need to have enough hair added to your hair to make it look realistic. At one point, the client came to me that had had extensions done somewhere else and although they added 4 inches in length they barely added any hair to her own. The look was not long full hair it looks just like her length with a few fragile pieces of long spindly extension hair dragging out from the bottom. This was a massive extension fail and needed to be completely redone. Of course the downfall of extensions is that the more hair that you wear the more expensive they become, but why wear extensions if they don’t look 100% fantastic?
These are just a few of the things that I feel are the secret to natural looking hair extensions. To learn more about extensions, please call the salon at: 617.236.8100 to book a complementary extension consultation with me.
Is Keratin Smoothing Damaging?
In the salon, I am frequently asked what my thoughts are regarding the Keratin treatment, and why I don’t offer this service at Megan Graham Beauty.
As a curly/wavy haired woman, I understand the frustration of dealing with curly hair, and why many women turn to this treatment to smooth out their tresses. Keeping my hair smooth requires time, effort, skill and planning, and I am an expert….so if it’s difficult for me, it must be close to impossible for the average woman with curly hair who wants it to looks great on an every day basis.
I believe that the Keratin treatment can make the hair appear to be healthier, especially the first few times that it is done, because the cuticle is smoother, thus creating the shine that we have all come to equate with healthy hair. That said, just because something looks healthier, doesn’t mean it actually is. Looks can be deceiving. Extremely high heat is necessary to seal in this treatment, and it it passed over the strand with a flat iron many times. In the wrong, careless hands, this could mean a great deal of damage for your hair. I am not naive, and I believe that many of us are going to do things to out hair that damage it, but we just have to be honest with ourselves, and know that damage is in fact occurring.
If you have a keratin service performed, and are able to avoid heat styling because of it (this is unlikely however, most of my clients who have had the Keratin Smoothing done still style their hair with the blow dryer and flat iron!) you will indeed save some heat damage. I have seen many clients though, who came in with a great deal of damage from the treatment. It may have simply been that the person doing the service was not highly skilled, but to me, it was clear that their hair was not healthier becuse of the service.
When people ask why I don’t offer Keratin smoothing at the salon, my answer is very straightforward. While I understand why women want their hair to be straight and smooth, I have worked at salons where the product was being used regularly, and it was extremely apparent by the way that my body reacted to the product ( I got a terrible headache, felt as if I was coming down with the flu each and every time I was around it) That this product was not healthy for me to be around, and yes….I’m assuming….but it is my belief that it would not be healthy for my staff and clients to inhale the fumes either.
To book an appointment for color, cut or extensions, please call us at: 617.236.8100
What’s the difference between bonded hair extensions and adhesive hair extensions?
Bonded extensions (The kind that I use at Megan Graham Beauty on Newbury Street) have a very small area of hair to which they attach. The bond looks like a tiny bead, that is about half an inch away from your scalp. Because the bonds are extremely small there have to be more of them in order to give you the link or volume that you need.
The hair is amazing quality. It is European hair, so it blends extremely well with the hair types that I commonly see in my salon. With proper care and products, the hair remains soft and healthy.
Bonded extensions are the highest quality, and for me they hair is the most expensive product that I carry in my salon, and they also take the most time to apply. Bonded extensions are more expensive than adhesive.
With proper care and separating bonded extensions can last approximately 3 to 4 months. I personally think three months of time is a more reasonable amount of time to keep in extensions if you would like your hair to be healthy in the future.
Bonded extensions blend extremely well with your own hair as they attach in very small amounts and look completely natural. Because they are not placed on your hairline or around your hairline you’re still able to put your hair in a ponytail and stylet as usual without being able to detect the extensions.
Bonded extensions are not a good option for people that are extremely rough with their hair, or for people who have extremely fine breakable hair. The easiest way to damage your own hair while wearing bonded extensions is not to care for and separate them, or to keep them in past the point that they are still strongly secured. I highly recommend that people who regularly try to wear them for too long stop wearing them, as eventually they will damage your hair (because they have been worn for too long:) At Megan Graham Beauty the health of your hair is the most important thing, so if we think that extensions could damage your hair, we would rather that you not to wear them, because the most important thing is that you have beautiful healthy hair While wearing this type of extension you can color your hair style your hair and do just about anything you could normally do.
Okay so let’s talk about the difference with bonded and adhesive extensions!
Adhesive extensions are a great alternative to bonded extensions. They are much less expensive to start! When I first started wearing extensions myself, the first thing I did was to try and he said extensions, because I was a little nervous to get a full head of extensions and in the past I have had experiences which were not good.
The way in which the hair attaches is that there is a strong adhesive and a small slice of your own hair is put between two adhesive extension pieces which are pressed together and they’re basically wrapped around your own hair. There is more hair in these attachments then in the bonded extension attachments. If someone has extremely fine hair, I think that he said extensions are a better option than bonded extensions.
The drawback of having adhesive extensions is that it is a larger bond and it is possible to see the attachment as it is not as tiny as the bonds extensions. These extensions must be removed before you color your hair as well, as coloring the bonds will damage them and they will slide out of your hair. If you remove them before they can be re-bonded and reapplied to your hair after your Fresh color.
The hair quality of the adhesive extensions is not as luxurious as the quality of the bonded extensions, but it is still excellent. The texture of the hair is slightly thicker, but it is healthy and shiny.
Adhesive extensions are a great way to put a few pieces of fun highlights into your hair such as pink or copper something that you might not usually do…. By putting in an extension instead of a highlight you’ll be able to change your color while avoiding damage.
These extensions will last approximately 4 to 6 weeks, but can be re-bonded and used again.
To book a consultation at my salon and to learn more about extensions, please call: 617.236.8100 or email us at: MeganGrahamBeauty at Gmail.com
How to achieve your dream Hair Color
You have a beautiful hair color that you’ve been dreaming of, but after your first appointment with a new colorist, your hair still doesn’t feel the way that you want it to be, What should you do?
Whether you are seeing me, or someone else, this can (and does) happen. We want to make you happy (I do) so there are a few things that you can do to help us, help you.
1. Bring a few pictures to discuss at your appointment. Talking is great, but words can mean different things to different people. Bring a picture, and be prepared to explain exactly what it is about the hair color that you like.
2. Let your hair colorist honestly know what you thought of the first appointment. If you feel that your hair is still too dark, too red…..let them know. If your hair is a major correction this may take several appointments, but you should always be closer to your goal, not further away. There are some clients who go from stylist to stylist, and they never get what they want. It takes time for a hair colorist to really give you what you want. If you tell them what you liked and also didn’t like about your last color, they’ll be happy. We want to keep you as a client, so please don’t try to spare our feelings by not telling us what you really think.
3. Book at least three appointments with your stylist if that is what they say that you will need to get the color that you are looking for.
You always get the best results when you and your colorist communicate, and function as a team, A happy client is our best advertisement! This is how to achieve your dream hair color!
Stay healthy and Beautiful!
Will you be making changes for the New Year?
As 2013 comes to an end, it seems like lately all I hear are different conversations about New Years resolutions. Although there are quite a few things that I think that I could do better in the upcoming year, I thought I’d stick to my beauty resolutions. Have you thought about yours?
1. Using Retin-A Micro daily
2. Drinking 8 glasses of water a day
3. Actually using my skincare products at night instead of washing my face as quickly as humanly possible:)
4. Taking a few makeup lessons and learning to apply my own makeup flawlessly.
5. Spending more time getting ready each morning, and choosing my outfits the night before.
So simple, but it’s so easy to lose sight of taking care of ourselves. Life gets so busy that sometimes we are the last ones we make time for.
Stay Healthy and gorgeous.
Why Hair extensions vary in price.
When clients call the salon to ask about hair extensions, they often ask the question (and it is a valid one?) : How much do the extensions cost? It’s not something that can be answered over the phone, or in person, until the stylist asks detailed questions about goals, and is able to look at the clients current hair to see if the result is possible, and how much hair would be used, and how long the hair required would be.
A few of the factors in hair extensions are as follows.
1. Do you want extensions for length or volume?
2. If for length, how long would you like the end result to be? If the end result is much longer than your natural hair, you will need more extensions. There is also a price difference as the longer the hair is, the more expensive it is.
3. If you’d like more volume, the amount of hair you naturally have determines how much hair will need to be added to make a noticeable difference, as well as how much hair can safely be added without damage to your natural hair. If your own hair is extremely fine, less is more!
4. How thick is your hair? For hair like mine which is extremely thick, more extensions must be applied for length for a natural looking result. Finer hair is sometimes able to be lengthened with the same amount of hair that could be used to simply add volume to a thick head of hair.
5. How long is your hair? If your hair isn’t long enough, putting in extensions may mean sending an extremely long time spent styling and blending. This may not be something that every client would like to do.
6. What is your current haircut like? If the bottom is a thick, healthy line and you’d like to add several inches of length, the line on the bottom of your natural hair will need to be broken up in order to make the extensions blend in order to look “real”
These are just a few factors in what goes into an extension consultation. Please call the salon at 617.236.8100 to schedule a consultation with Megan, and to learn more about our extension options.
Roy Michael at Megan Graham Beauty
Roy Michael has recently began to work at the salon, and the news has been traveling quickly that he’s now available in Boston as well as New York. He has been a pleasure to work with at the salon, always so professional and full of beautiful ideas for each client. Having someone wonderful to collaborate with in the salon makes the process of making each clients ideas into a reality so much more effortless. His work is elegant, tailored, easy to maintain and beautiful. Welcome to Megan Graham Beauty Roy Michael:)